Everything you need before your first order. Can't find your answer? Email support@herlace.com or use our contact page.
Buy 2, Get 1 Free
How does it work?
Add any 3 eligible pieces to your bag and the lowest-priced one is free. The discount applies automatically in your bag and at checkout. No code needed.
Which pieces are eligible?
Everything in our Black Friday: Buy 2, Get 1 Free collection. The offer repeats, so 6 eligible pieces means 2 are free.
Shipping
Where do you ship?
We currently ship within the United States only.
How much is shipping?
Tracked shipping (5–8 days) is $6.95, and free on orders of $150 or more. Your exact rate is always shown at checkout before you pay. Details are in our shipping policy.
How is my order packaged?
Every order ships in discreet, plain packaging.
How do I track my order?
We email you a tracking link as soon as your order ships. See our Track Order page for more ways to check.
Can I change or cancel my order?
Contact us as soon as possible. We may be able to make changes before your order ships, but once it's in transit we can't modify it.
Returns
What is your return policy?
You can request a return within 30 days after your order is delivered. Pieces must be unworn, with tags attached, in their original packaging. Contact us at support@herlace.com before sending anything back and we'll send instructions. Return shipping is paid by the customer. Approved refunds go back to your original payment method.
What if my item arrives damaged or wrong?
Please inspect your order when it arrives and contact us right away if anything is defective, damaged or not what you ordered.
Full details are in our refund policy.
Fit & sizing
How do I find my size?
Use our size guide with bust, waist and hip measurements. Each product page shows the exact sizes that piece comes in. Between sizes? Size up for comfort.
Payment & privacy
How can I pay?
We accept Shop Pay, PayPal, Apple Pay, Google Pay and major credit and debit cards. All payments are processed securely at checkout.
What will appear on my statement?
Your purchase shows under a discreet name, with no product names.
Contact
How do I reach you?
Email support@herlace.com and include your order number if you have one.